A: Your safety is our number 1 priority. It always has been and always will be! We will never put our passengers at risk for any reason. We carry life jackets for everyone aboard and will instruct you on their use before getting underway. We will not take you out if weather and river conditions are unsafe. Our Jet Boat is very stable and very tough. It was designed to run through the whitewater rapids of the Snake River in Hells Canyon Idaho. Our boat carries the latest safety equipment and is inspected every year by the US Coast Guard. Once again, your safety is our number 1 priority. We own the boats, we drive the boats, we care. Capt Paul Nicholson & Capt Janet Harding
Q: What is the cancellation policy?
If Rockin Thunder River Tours cancels a trip at any time for any reason including mechanical issues, bad weather or river conditions customers will be refunded in full.
Customer cancellations for the 40 mile Scenic River Tour or the 75 mile Lunch Excursion made less than 48 hours prior to start time will receive a voucher valid for 1 year.
Customer cancellations for the 90 mile Sunday Dinner Adventure made less than 4 days prior to departure date will receive a voucher valid for 1 year.
Customer cancellations for the 155 mile 2 Day Kentucky River Adventure made less than 7 days prior to departure date will receive a voucher valid for 1 year.
(we understand the unexpected happens and we will work with you if it does)
Refunds may take up to 14 days to process and up to 30 days to be credited to your account if refunded to a credit card.
Q: How would you describe the River Tours? A:– All 4 tours allow you to soak up the wonders of the river. Your Captain will inform you of geologic and historic points of interest, point out wildlife, share river stories and provide great photo opportunities. Whichever trip you choose be prepared to experience the wonderful river and just have fun.
Q: What if I have health issues? A: A boat ride by its very nature creates forces that may not be acceptable to some persons.Only guests in good health should participate in a river tour. For your safety do not ride if you are pregnant.
Q: How does seating work? A: All seating is managed by the boat Captain. Safety is # 1, therefore small children are prohibited from the side seats. All seat positions in the boats are good. Some have slightly more legroom therefore the Captain may assign those to taller passengers. Your Captain will seat everyone for your maximum safety and comfort.
Q: When is the river tour season? A:Rockin Thunder River Tours operates everyday except Tuesdays from Memorial Day weekend into October. Weather and river conditions permitting.
Q: Where are you located? A: From Mid May through October our ticket office and dock is located on the Ohio River at the foot of West Street on Vaughn Drive in the historic district of Madison Indiana.
Q: How early should we arrive to board? A: We ask that all passengers arrive 30 minutes prior to a trip. This allows you to get checked in and meet your boat Captain. Please be on time and do not keep your fellow passengers waiting.
Q: Do you accept credit cards? A: We gladly accept Visa, MasterCard, Discover and American Express.
Q: Is the boat driver really a Captain? A:Yes. Your boat driver is a US Coast Guard licensed Master Captain, a professional Merchant Marine Officer with years of boating experience and extensive training.